Client Care

Returns & exchanges

A garment should be lived with before it is judged. You have fourteen days from delivery to change your mind.

The window

Fourteen days from the day your parcel arrives. Pieces must be unworn, unwashed and returned with their tags and original packaging.

Underwear, socks and swimwear cannot be returned for reasons of hygiene unless they are faulty.

How to return

  1. Write to us through our contact form with your order number and the piece you wish to return.
  2. We reply within two working days with a return address and instructions.
  3. Pack the piece as it arrived and send it with a tracked service.
  4. Once it reaches us and passes inspection, we refund within 5 working days.

Exchanges

For a different size or colour, tell us in your first message. We reserve the replacement for you and dispatch it as soon as the original is scanned into transit.

Return costs

Return postage is at your expense unless the piece is faulty or was sent in error, in which case we cover it in full and refund your original shipping.

Refunds are issued to the original payment method, in the currency in which you paid.

Faulty pieces

Send a photograph of the fault with your order number. If a piece fails within six months of purchase through no fault of wear, we repair or replace it without charge.