Client Care
Questions, answered
If what you need is not here, write to us. A person reads every message, usually within two working days.
Which payment methods do you accept?
All major cards, Apple Pay, Google Pay, PayPal and, within Europe, Bancontact and iDEAL. Payment is taken securely at checkout; we never see or store your card details.
Can I order in dollars instead of euros?
Yes. Use the currency toggle in the header to view every price in euros or dollars. Checkout is settled in the store currency at the prevailing rate.
How long does delivery take?
Two to four working days in Belgium and the Netherlands, three to six across the European Union, and six to twelve for the United States and Canada. Full detail is on the shipping page.
Do you ship worldwide?
Almost everywhere. If your country does not appear at checkout, write to us and we will arrange a quotation by hand.
Can I change or cancel an order?
Within two hours of placing it, yes — write to us with your order number. After that the parcel is usually already prepared, and the return route applies.
How should I care for my pieces?
Wash rarely and cold, or dry clean where the label says so. Knitwear should be dried flat, never hung. Tailoring wants a brush and a night on a broad hanger more often than it wants a cleaner.
Are the pieces made to order?
No. Everything shown is in stock and dispatched from our warehouses. Quantities of each cloth are limited and are not always repeated.
Do you offer alterations?
We do not alter in house, but every piece is drafted to take a standard hem or sleeve shortening from a competent local tailor.